At Desingo.pro, we strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied with your order, please review our refund policy below:
1. Eligibility for Refunds
- Physical Items: We accept returns for physical wall art posters within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging.
- Digital Products: Due to the nature of digital products, all sales of printable wall art are final and non-refundable.
2. How to Request a Refund
To initiate a return for a physical item:
- Contact our customer support team at support@desingo.pro within 30 days of receiving your order.
- Provide your order number and a brief explanation of the reason for the return.
- Once approved, you will receive instructions on how to return the item.
3. Return Shipping
- Customers are responsible for the return shipping costs, unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
4. Refund Processing
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
5. Exchanges
If you wish to exchange a physical item for a different design or size, please follow the return process above and place a new order for the desired item.
6. Contact Us
If you have any questions about our refund policy, please reach out to us:
- Email: support@desingo.pro
- Phone: +1 (617) 676-8654
- Address: 1737 Linneman Rd, Cincinnati, OH 45238, United States